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Growing Your Business: Here are Top Technologies & Strategies For Better Customer Service

Posted on January 31, 2025

Customer service is a crucial factor for any business that wants to be successful. It’s a direct contributor to growth and profits. Check out the following statistics to get an idea: Over 90% of consumers will likely buy from a business again if they have a positive experience. (Salesforce) Poor customer service causes almost 60% … Read More

Filed Under: Business Intelligence | Analytics, Cloud Computing, IT Managed Services, IT Support, Machine Learning Tagged With: automation, business automation, business process automation, Cloud, IT Help Desk, IT Helpdesk, IT Managed Services, Risk Management

Exploring Copilot in Microsoft Teams (New Features, Agents & More)

Posted on January 15, 2025

Microsoft Teams is a powerful collaboration tool in the M365 suite. It’s a one-stop solution for collaboration, communication and efficient business operations. Honestly, it can be a great addition for any business that’s looking to optimise productivity and communication. The best part? Microsoft continues to add new features and functionalities to make it even better. … Read More

Filed Under: copilot, IT Managed Services, IT Support, Machine Learning, Office 365, Teams Tagged With: business automation, business process automation, copilot, IT Help Desk, IT Helpdesk, IT Managed Services, M365, Microsoft, Microsoft 365, Office 365, Teams

Simple Steps to Enhance Your Email Security (5 Steps + Bonus)

Posted on December 30, 2024

Email is a primary communication tool for modern businesses and individuals. To give you an idea of its importance, around 150,000+ emails are sent every minute worldwide. It’s a convenient tool for sharing all sorts of personal and professional messages, including files and attachments. However, it also remains one of the most exploited channels for … Read More

Filed Under: Email, IT Managed Services, IT Support, Network Security, Security Tagged With: Antivirus, business safety, cybersecurity, Email, IT Help Desk, IT Helpdesk, IT Managed Services, Malware, Password Management, Ransomare, Ransomware, Risk Management, Security

Streamlining Success: 6 Smart Office Trends to Enhance Business Workflow

Posted on December 15, 2024

Transitioning from conventional offices to smart workspaces can be a profitable business move. You can significantly improve operations, employee satisfaction, and workflow by implementing smart and efficient office solutions. However, with so many new trends and devices showing up, it can be difficult to start the transition. Knowing where to start can save you time … Read More

Filed Under: Business Intelligence | Analytics, Cloud Computing, Google Drive, Hardware, IT Managed Services, IT Support, Network Security, Office 365, OneDrive, Security, Sharepoint, Teams Tagged With: automation, Back up, back up and Recovery, Backup, business automation, business process automation, business safety, Cloud, cybersecurity, IT Managed Services, M365, Microsoft 365, network security, network support, Risk Management, Security

Managing Technical Debt: 7 Proven Strategies for Sustainable IT Development For Your Business

Posted on November 30, 2024

Technical debt is a common yet unnoticed problem that businesses face. It’s when businesses encounter IT troubles and seek “harmless” patch-up solutions so their operations aren’t interrupted. However, these shortcuts later accumulate into a substantial burden for the business and affect them beyond the IT department. This article covers technical debt. It discusses the business … Read More

Filed Under: Cloud Computing, Configuration, Hardware, IT Managed Services, IT Support, Mobility, Network Security, Office 365, Security Tagged With: Antivirus, automation, Back up, back up and Recovery, Backup, business automation, business process automation, business safety, cybersecurity, Email, IT Help Desk, IT Helpdesk, IT Managed Services, M365, Malware, Microsoft, Microsoft 365, Network, network security, network support, Ransomware, Risk Management, Security

Power Up Your Microsoft 365 Experience With These Essential Settings

Posted on November 15, 2024

Purchasing tools for efficient operations and high productivity is easy. But most businesses, especially mid-sized businesses (SMBs), struggle to extract maximum potential from it. One such example is the brilliant Microsoft 365 suite. Optimised, it can become the best business mate, helping you become efficient and productive. If not, it’ll just be a fancy tool … Read More

Filed Under: Cloud Computing, Email, Google Drive, IT Managed Services, IT Support, Network Security, Office 365, Security, Sharepoint, Teams Tagged With: automation, Back up, back up and Recovery, business automation, business process automation, business safety, Cloud, cybersecurity, Email, Google Drive, IT Managed Services, M365, Microsoft, Microsoft 365, network security, Office 365, OneDrive, Ransomare, Ransomware, Risk Management, Security, sharepoint, Teams

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