Customer service is a crucial factor for any business that wants to be successful. It’s a direct contributor to growth and profits. Check out the following statistics to get an idea: Over 90% of consumers will likely buy from a business again if they have a positive experience. (Salesforce) Poor customer service causes almost 60% … Read More
Exploring Copilot in Microsoft Teams (New Features, Agents & More)
Microsoft Teams is a powerful collaboration tool in the M365 suite. It’s a one-stop solution for collaboration, communication and efficient business operations. Honestly, it can be a great addition for any business that’s looking to optimise productivity and communication. The best part? Microsoft continues to add new features and functionalities to make it even better. … Read More
Simple Steps to Enhance Your Email Security (5 Steps + Bonus)
Email is a primary communication tool for modern businesses and individuals. To give you an idea of its importance, around 150,000+ emails are sent every minute worldwide. It’s a convenient tool for sharing all sorts of personal and professional messages, including files and attachments. However, it also remains one of the most exploited channels for … Read More
Managing Technical Debt: 7 Proven Strategies for Sustainable IT Development For Your Business
Technical debt is a common yet unnoticed problem that businesses face. It’s when businesses encounter IT troubles and seek “harmless” patch-up solutions so their operations aren’t interrupted. However, these shortcuts later accumulate into a substantial burden for the business and affect them beyond the IT department. This article covers technical debt. It discusses the business … Read More
Microsoft 365 Copilot AI: Ways it Makes Your Business More Productive (With Bonus Feature!)
Microsoft has been the pioneer in the tech industry for decades. From the MS Office Suite in the 90s to MS365 all-in-one cloud tools – it’s impressive! And now that the AI era has dawned, Microsoft is leading the scene with brilliant innovations. We’ve all used MS products in some capacity – Word, Excel, PowerPoint, … Read More
You’re Losing Money: Fix It with Technology Training
Adopting new technology is exciting. Maybe it’ll save costs. Maybe it’ll improve efficiency or let you achieve new things you couldn’t before. As a business owner, that’s how you think, but it’s not how your team feels about change. They mostly worry about using and integrating a new system into their workflow. You can’t blame … Read More