You know that feeling when you’re having a great day at work? Your business is booming. Your customers are happy. And, you’re about to join that super-important Zoom meeting with that big international client. But then, your internet crashes! And you can’t get it back up, leaving you frustrated and embarrassed. That’s the worst. Our clients hate that too, which is why we fix their IT problems and ensure it never happens to them again.
Better internet is just one of the ten biggest benefits of working with an MSP.
Why do Australian Businesses love MSPs?
Australian businesses love MSPs (Managed Service Providers) because they make life easier. An MSP is a professional agency that you can outsource your IT operations to. Hiring an MSP to fix your IT problems is like hiring a doctor if you have a medical issue. MSPs are trained professionals whose only job is to give you a headache-free computer experience.
These are the top ten benefits your business receives by hiring an MSP:
1. MSPs Reduce IT infrastructure cost
Naturally, the first thing clients love about MSPs is that they save them money. Having an in-house IT team is expensive. You have to pay for their recruitment, training, and their salaries, which isn’t cheap!.
On the other hand, an MSP only charges you a fixed operating fee every month. They take the burden of recruiting, training, and paying the IT professionals’ salaries. You just pay the company for the work you need.
Hiring an MSP for your business is like buying a subscription. You pay a monthly fee based on your needs, and the MSP takes care of your work.
2. MSPs have great customer service
MSPs understand that their job is to make your life easier. One of the most important ways they achieve that is with excellent customer service. Most MSP technicians are trained across the board, so your MSP will always have someone to fix your problems. You just have to inform your MSP and they’ll assign a technician for your request.
The best part is that a dedicated company, like PowerbITs, always ensures you can easily contact the company. Don’t worry if you don’t immediately hear from your MSP. Their dedicated communication systems ensure they’ll get back to you as soon as possible.
You only need a single contact to work with an MSP.
Clients love the simplicity of MSPs. By ‘simplicity’, I mean that your business just has to contact one person. You’ll inform them of your problems, and they’ll get the team ready to fix them.
The best part is that a dedicated company, like PowerbITs, always ensures you can easily contact the company if your usual customer manager isn’t available.
3. MSP services Minimise downtime
A MSP uses proactive approaches to prevent IT problems before they happen. Naturally, their incentive is to keep your systems constantly up and running. So, they’ll make sure your infrastructure doesn’t have any weaknesses.
Minimal downtime ensures that your business works smoothly and avoids potentially hefty downtime costs.
4. An MSP gives you IT experts
Small to Medium Businesses know how important having the best tech is nowadays. Adopting newer and better technology saves you time and money and makes running a business easier. With a good MSP, you can also make adopting the new technology process easier.
MSPs work with dozens of clients across industries. So, they’re always up-to-date and what’s hot and what isn’t. As a result, they’re in a perfect place to guide your company on what new software you should get.
And, they can effortlessly upgrade your tech too.
5. MSPs boost your cyber security
Data is the lifeblood of the modern Australian company. And, you don’t want your data potentially ending up in the wrong hands. You need an expert to protect your data.
You could hire your own cyber security expert or even a team of them. But, that’ll be even more expensive than a normal IT team.
Hiring an MSP is a great solution to this problem. MSPs have dedicated cyber security experts who’ll protect your data 24/7 from virtually all threats.
6. A good MSP gives 24/7 service
MSPs know that your IT needs don’t end after 5:30 pm. What if there’s a network breach at 2am on a Sunday? Don’t worry. They’ll take care of it. MSPs offer 24/7 remote monitoring services.
Most MSPs remotely monitor your network infrastructure day and night. They can also ensure any issues in your network are fixed moments after they happen.
7. Helps in ongoing staff training
Technology changes awfully fast these days. This fact is especially true for information technology. New apps, network designs, and systems are released practically every day.
That means your IT needs constantly change, and you need an up-to-date IT solution. MSPs excel in exactly that. They’re always on the cutting edge of tech.
MSPs constantly retrain their technicians and keep them up-to-date to ensure you get the latest support.
8. Easily Scale as per your business needs
Your IT needs grow over time with the rest of your business. When you get bigger and bigger, you need new and better IT solutions. MSPs excel in your network infrastructure with your business.
They have the knowledge, experience, and skills to add, remove, and scale applications as your business grows. MSPs could easily implement an ERP system for you when your business becomes big enough to need one.
9. MSPs manage your data compliance for you.
Australia has strong data protection laws to ensure consumers’ data isn’t abused. Failing to comply with these laws could ruin you in court. An MSP can take over the responsibility of ensuring your business is compliant.
MSP providers have a good understanding of data protection requirements in Australia. As a result, they can instantly spot liabilities in your systems and offer suggestions to correct them for you.
10. Makes relocation seamless
Clients love this one. Dismantling your entire IT setup to shift to your nice new office sounds like a hassle. You have to ensure you pack up everything, properly package the hardware, and then re-deploy it in your location.
An MSP could easily do all that for you. All MSPs have professional dismantling and relocation teams. They’ll effortlessly label and pack up your equipment, secure it in proper containers, and then rapidly re-deploy it all in the best layout for your new location.
What do clients think about MSPs?
This is what our clients say about us.
We have found Powerbits to give exceptional service as well as professional guidance on the many IT options available. The software packages they have developed for our business are giving us a significant edge compared to our competitors.”
If you want professional help to get round the IT problems you have in your business this is the Company. You can see they have many years of experience and a great sense of humor while fixing problems in very minimal time. Can’t highly recommend this company enough Powerbits perform.”
I wanted to let you know that the move to this MSP so far has been smooth with no/minimal business disruption.”
How do I get an MSP for my business?
As we’ve established, hiring an MSP is a great choice! But where do you start? If you want, you could book a free consultation with the technicians at PowerbITs to get more information.
Putting it all together. MSPs, like PowerbITs, make running a business easier. As experts, they know how to optimise your IT setup. Hiring an MSP is like hiring a doctor instead of treating yourself.