Start Using Technology Intelligently In Your Business
Right now, in your business, are you…
- Struggling to retain staff for certain back-office tasks or roles, particularly the monotonous ones?
- Looking to create a better customer experience and improve the efficiency, quality and accuracy of your service/product delivery?
- Ready to scale your processes in order to drive up profits and improve business outcomes?
These are the kind of challenges or goals that business process automation can help you resolve—or reach.
Business Process Automation
(also known as Business Automation or Digital Transformation)
is the act of automating complex business processes or workflows with technology
Of course, not everything can be automated, and not everything should be automated, but lots can be—to the benefit of business, staff and customers.
Some Business Process Automation (BPA) examples…
We can help your business to automate:
Onboarding, Offboarding & Renewals
Service or Product Delivery
Finance
(Automated payments, invoicing & reminders)
Case/Customer Management
Appointment Scheduling
When you automate in these areas, you’ll find your back-office processes and business operations are streamlined, systematised…and finally, run smoothly.
Business Automations can be set up to include…
- Email Gateway
- CRM (Customer Relationship Management) System
- SMS Gateway
- Payment Gateway
- Inventory System
- SaaS tools like Slack, Asana, Office 365
- Your organisation’s Line of Business Application
What are some of the benefits of Business Process Automation?
By automating repetitive, simple or complicated aspects of your business you can…
Improve Efficiency
All these processes will be occurring in the background, without human involvement, and "ticking over" repeatedly, saving on wasted time.
Reduce Costs Over Time
Yes, automation has an up-front investment. But that investment is often akin to one person's salary for a year, so you'll reduce costs significantly over time.
Drive Business Growth
Streamline your business process and set them up to scale. Then, focus your staff spend and employees' time on revenue-and-business-boosting roles or tasks.
Enhance Customer Experience
Ensure tasks are completed on time, to a consistent standard, and eliminate human error. Plus, make sure each workflow is mapped out to the customer's benefit.
Increase Employee Satisfaction
By automating repetitive, manual tasks, you'll be taking boring, low-skill jobs off their plate, lightening their workload, and making their job more rewarding and engaging.
Reduce errors
Improve Service Delivery
By reducing errors and increasing consistency and accuracy.
Keep Your
Business Safe
with our
Regular Health Check Report
Let’s automate your back-office business processes
THE POWERBITS DIFFERENCE
BIG BUSINESS AUTOMATION STRATEGY FOR SMALL TO MEDIUM-SIZED BUSINESSES
Tap into the power of automation in your business to drive up performance and profitability & improve both staff and customer experience.
Before focusing his attention more broadly on the entire IT infrastructure and providing Managed IT Services, PowerbITs founder David Olsen started his career with 20 years as a Software Developer for blue chip companies, including international banks, British Airways and IBM.
Automating workflows and processes is what bigger businesses have always done to increase efficiency, streamline operations and improve consistency—and thanks to the Cloud, this digital transformation strategy is now available to any forward-thinking SME in Australia.
David and the PowerbITs team are beyond excited to bring the same tools, tactics and efficiencies he created in those businesses to smaller and medium-sized businesses.
“The team and I are thrilled to bring big business automation strategy to smaller and medium-sized businesses—it is more high-touch and rewarding for us, we’re not buried under an avalanche of red tape, and we KNOW that what we’re building is literally transforming their business, as we’re witnessing those changes in real time alongside our clients!”
— David Olsen, Founder PowerbITs
Your purpose-built BPA Solutions are delivered by a dedicated team, including:
- Business Analyst
- Low-Code (Secure) Developers
- Project Manager
- Testers
We will work alongside you to create fully-customised and 100% compliant Business Process Automation Solutions for your business. All intentionally built out in phases so you see results and reap the rewards of your investment FAST…
PROVIDING AGILE DELIVERY + ON-SITE AND REMOTE DEPLOYMENTS
At PowerbITs, we're not a fan of the "tell us everything, and we'll go away for 12 months and build it" approach. Instead, we build your BPA solution one module at a time, so that we can perfect it with more ease and your staff and business will see results sooner.
Why is this step-by-step approach so effective?
Our clients can make refinements
to automations and workflows more easily
We often work with businesses in heavily-regulated industries like Financial Services and Healthcare, and at times, they've had requests from ASIC or similar to change aspects of their workflow. With this step-by-step build approach, we can stay nimble, ensure 100% compliance and create refinements quickly and easily, without adding substantially to your budget or reworking every aspect of a workflow.
Our clients build momentum and are
rewarded for their investment in workflow automation
Chances are we can get the first stage of your automation solution into play in 1-3 months. So, you and your staff will start seeing results and benefits quickly.
Our clients can innovate and adjust
their priorities more easily
Once you start integrating automation into your workflow, you'll suddenly realise the potential for your business. Clients often find ideas start *sparking* amongst their team for other workflows they want to automate. Our phase-by-phase approach allows us to add new elements as we go.
The PowerbITs Business Automation Process, Step-by-Step:
1. Consultation
First, we will figure out which solutions will transform your tedious, manually-intensive processes into scalable automations; and laser in on where automation can significantly impact your business, whether it's automating customer renewals or service delivery, or something else.
2. BPA Solution Architecture
Next, we map out a low-resolution plan for your broader, business-wide BPA solution.
3. First-Stage BPA design, build and delivery
At this point, we decide what needs tackling first and go in-depth. What's your biggest pain point? Or what's the logical starting point? We begin there and design, then build, that module of your BPA workflow. Depending on the project's scope, we can often have that first module automated and operational in two to three months.
4. Weekly project update
First, we will figure out which solutions will transform your tedious, manually-intensive processes into scalable automations; and laser in on where automation can significantly impact your business, whether it's automating customer renewals or service delivery, or something else.
5. Fortnightly demonstrations
We find these demos are integral to the success of a project. At this point, you might notice small things you want to tweak that you hadn't thought of during the initial stages. Demos are PERFECT for refining your solution.
6. Focused testing period
Once we're near completion, we test. So, by the time your automations go live, there shouldn't be any surprises or bugs in the system.
7. Then, onto your next BPA module
Next, we'll work with you to (re)assess and identify your next greatest need or the next natural step in your overarching BPA Solution, and tackle that!
We offer ongoing Business Automation & Workflow Management
So if you ever run into any issues with your automation(s) or need elements of your workflow(s) tweaked, refined, or adjusted, you can get back in touch. We cultivate long-term, productive relationships with our clients to ensure their technology works hard for them.
Business Process Automation Client
"Our business has grown, and with good staff being hard to find, we found ourselves squeezed by increasing customers wanting our service. We weren't happy that case completion targets were slipping as a result. So, we engaged PowerbITs' Business Process Automation Services. The team streamlined and automated processes, initially creating a regular payment processing system for us. This amazing system released a full-time staff member. PowerbITs also developed other systems to control and monitor our clients' cases. Each process PowerbITs has developed and automated increases the business efficiency and allows us to get our team to focus less on processes—and more on more important tasks.
We are currently doing 20% more business, and better, with the same staff levels."
Tim Mansfield, Princeville Credit Advocates, Australia
POWERBITS BPA SOLUTIONS ARE:
Custom Built By Experts
With the skills to effectively consult on, automate and optimise your business workflows.
100% Compliant
We always follow correct procedures and market requirements.
Secure
ISO 27001 compliant solutions to ensure your business data is safe.
Results Driven
Delivered end-to-end, but in phases, so you see time savings and efficiency improvements sooner.
Who are Business Process Automation Services best-suited for?
This is perfect if any of the following apply to your business:
- You’ve 25-200 employees.
- You currently have a workflow (or several) with humans doing every part of it.
- Innovation is part of your organisational culture. Business Process Automation is a high-reward way to innovate, and, from where we’re standing, the future of high-achieving SMEs.
Ready to optimise and automate your business operations?
Our Technology Partners
